WISH Solutions

*WISH Solutions*
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*CallBlock* *Basic Edition / CallBlock Ringtone Edition (V2.0) FAQ*

Q: What are the new features in CallBlock version 2.0? A: The new features in version 2.0: Individual List – The Allow and Block List is now merged into a single list supporting up to 200 individual numbers. Multiple Schedule – This new scheduler has replaced the Auto Mode Switching (AMS) feature in previous version. Define up to 7 user customizable schedules and with the ability to apply the schedule for individual and group callers. Allow filtering of SMS sender using non-standard sender ID, such as from an email address (New in version 2.0 – see “Allow alphanumeric” feature). Use Pocket Tunes as alternate ring tone player – This will allow more audio format, like variable bit-rate (VBR) mp3, to be used as caller / sms tone (New in version 2.0 - available in Ringtone Edition only). Global mp3 ring tone – Use mp3 as the default caller / sms tone. Useful and as a shortcut to setup single ring tone for all incoming calls / sms (New in version 2.0 - available in Ringtone Edition only). VIP Feature – Ability to flag individuals or groups as VIP and use it in conjunction with “Allow VIPs Only” mode (New in version 2.0).

Q: I am a CallBlock version 1.xx registered user. Do I entitle to free upgrade? A: Free upgrade is available to purchase made between October 17^th 2007 and April 30^th 2008 only. If you have purchased the software through MobiHand (and its network sites), you may obtain the upgrade registration code from their sites. Other registered users may contact us at support@wishsolutions.com to obtain your upgrade registration code (please attach your proof of purchase). Upgrade fee applies to purchase made before October 17^th 2007. Please email us on payment instruction. Note: If you are a MobiHand, Handango or TreoBits [a.k.a. SmartPhoneTools] customer, you can purchase the upgrade from the website where you had originally made the purchase.

*Call Block MP3 Ringtone Edition (V1.00 ~ V1.53) FAQ*

Q: My Treo 650 hanged and mp3 ringtone stopped ringing when receiving an incoming call. How do I resolve the issue? A: Your mp3 file is not compatible with your mp3 decoder. Call Block uses your Treo’s built-in mp3 decoder for mp3 ringtone playback and the decoder capability supplied by every Treo model is different. Please use the “Play” function in Select Tone screen to test the mp3 playback. Some corrupted or incompatible mp3 file may hang/stop playing halfway. Solution: Please choose another compatible mp3 file as the caller ringtone.

Q: Why it takes approximately half a minute for the incoming call screen to show up when I use Call Block’s “Precise Number Matching” method? A: “Precise Number Matching” method will slow down the performance of your phone tremendously when you have more than 200 Contacts records and running many third party ‘background’ utility programs. In most instances, you should use “Standard Number Matching” method only unless the standard method does not correctly identify incoming calls.
Q: I recently upgraded my phone from Treo 650 to Treo 680, but Call Block does not function properly after I HotSync my existing applications and data to my new Treo. What is the problem? A: Treo 680 uses Palm’s new Phone Application Version 3.0 and the Call Block configuration was setup for Phone Application Version 1.0 when you installed Call Block on your Treo 650. Hence, the old configuration setting is not compatible with Treo 680. You MUST uninstall Call Block from your Treo 680, and reinstall Call Block again to have the configuration setting initialized for the new Phone Application Version 3.0.
Q: Can I downgrade my existing Call Block application to version 1.34? A: Downgrade of Call Block application is not officially supported. However, if you plan to use previous versions of Call Block, you MUST uninstall the existing copy of Call Block from your Treo before applying the previous versions. Failure to do so may result in unexpected phone resets.

*General FAQ*

Q: What should I do if I lost my Registration ID? A: Please send an email to support@wishsolutions.com to obtain your Registration ID. Please state the Application Title, Website Purchased From, Date Of Purchase and your HotSync ID/Pocket PC Owner Name in your email. Please note that you must provide case-sensitive HotSync ID/Pocket PC Owner Name. i.e. Registration ID for “Tim Martin”, “TimMartin” and “tim martin” are different.
Q: How do I purchase / register your application? A: You can purchase our applications from our authorized distribution websites. Your Registration ID will be sent to you via email after the purchase. Effective August 15^th, 2008, our authorized distribution websites are: - PocketGear.com (and online store-front managed by PocketGear) - Handango.com (and online store-front managed by Handango) - MobiHand.com (and online store-front managed by MobiHand) - TreoBits.com (and online store-front managed by TreoBits) - Palm Software Connection - pdassi - Alternatively, you may purchase direct from us (Paypal required). Please contact support@wishsolutions.com for payment instruction. Note: May take up to 48 hours to deliver the Registration Key. Please send an email to support@wishsolutions.com if you have purchased our software from an unauthorized website.

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